When will my order ship?
All orders received by 3 PM CST Monday-Friday will ship the same day. All orders received after 3 PM CST Monday-Friday will be shipped the next business day. The Biohacking Zone follows the official holiday closure schedule of the United States Postal Service and our customer support office and shipping operations facility are closed accordingly.
We provide free First Class shipping via the USPS (3-5 days) on orders over $49. As a convenience to our customers, we also provide additional shipping services (where available) at the customer's expense to include:
- Priority Mail (2-3 days)
- Priority Mail Express (1-2 days by 6 PM)
- Ground (up to 5 days)
- 2nd Day Air Saver (2 days)
- Next Day Air Saver (1day) *only next day option
*The Biohacking Zone is not responsible for lost or damaged packages. Delivery standards are provided by the individual carriers and late or delayed packages are not the responsibility of The Biohacking Zone. Any issues that arise with packages should be directed to the individual carrier chosen. The Biohacking Zone will provide an order confirmation and a tracking number for the carrier chosen.
Do you offer international shipping?
Yes! We take great pride in being one of the only practices that offer our full catalogue internationally. Although we provide free shipping domestically, we do not offer free shipping internationally and this expense is the customer's responsibility. International shipping options will be provided to you at checkout.
*The Biohacking Zone is not responsible for lost or damaged international orders, so all orders made are at the risk of the customer. We are not responsible for packages held in any particular country's Customs. Please keep in mind that certain countries will deny a specific volume of liquids being shipped into the country from foreign sources. It is the responsibility of the customer to know their country's policies and procedures and plan their orders accordingly. We mark all international packages as a "gift", but customers are responsible for any and all assessed customs fees that might arise.
Is all product shipped directly from The Biohacking Zone, LLC?
No, although 95% of all orders placed are shipped directly from our warehouse, there are certain occasions when we will ship directly from manufacturers:
*When maintaining freshness is of the utmost importance or products are very time sensitive.
*When inventory levels become depleted and we don't wish to cause delays in shipping.
Customers are always made aware of this practice and tracking is made available as it becomes available.
What Is the ''Subscription Discount Plan''?
Our subscription service offers customers the opportunity to receive products at a discounted price by subscribing to regular monthly deliveries. Subscribers enjoy a 5% discount on each monthly scheduled order.
Subscription Terms and Conditions
Our subscription service offers customers the opportunity to receive products at a discounted price by subscribing to regular deliveries. Subscribers enjoy a 5% discount on each monthly scheduled order.
Subscription Signup and Billing
- Monthly Subscription: By purchasing a Monthly Subscription, you agree to an initial and recurring Monthly Subscription fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Monthly Subscription at any time, subject to the terms of our cancellation policy.
- AUTOMATIC MONTHLY RENEWAL TERMS; Once you subscribe, The Biohacking Zone will automatically process your Monthly Subscription fee in the next billing cycle. The Biohacking Zone will continue to automatically process your Monthly Subscription fee each month at the then-current Monthly Subscription rate until you cancel your subscription. We explain how to cancel your Monthly Subscription below in the Section "Cancellation Policy".
- Subscription Signup: To start your subscription, simply select the product you wish to receive on a monthly basis. During the purchase process, choose the "Subscription Discount Plan" option from the available purchase choices. After making your selection, proceed to the checkout. By subscribing, you are giving us the authorization to charge your designated payment method for the recurring subscription fees. Additionally, ensure that you provide accurate and complete information to facilitate a seamless subscription experience.
- Billing Cycle: Subscriptions are billed monthly on the same date as your initial subscription date. You will be charged the amount specified on the checkout page for each scheduled order.
Modification and Cancellation
- Modifications: You can modify your subscription details, such as the product selection, skip an order, and shipping address, by logging into your account before the order processing cutoff time. Changes made after this time may not apply to the upcoming order.
- Cancellations: You can cancel your subscription at any time by logging into your account, settings > subscription > Ongoing plans > Cancel subscription > Click on save. Cancellations made at least 24 hours before the next order date will prevent the next shipment. No cancellations can be processed after this cutoff time.
Order Processing and Shipping
- Order Confirmation: You will receive an email confirmation for each scheduled order, detailing the order items, total amount, and shipping information.
- Shipping: Orders will be shipped to the address provided during signup or the most recent address on file. Shipping times may vary based on your location and the availability of the products.
Discounts and Promotions
- Discounts: Subscribers enjoy a 5% discount on each monthly scheduled order. Discounted prices are reflected in the order total during checkout.
- Promotions: From time to time, we may offer special promotions exclusively for subscribers. These promotions are subject to their own terms and conditions.
Termination or Suspension
We reserve the right to terminate or suspend your subscription at our discretion if you violate these terms or engage in fraudulent activities.
Changes to Terms
We may update these Subscription Terms and Conditions from time to time. Any changes will be effective upon posting on this page.
How can you sign-up for the Subscription Plan?
To start your subscription, simply select the product you wish to receive on a monthly basis. During the purchase process, choose the "Subscription Discount Plan" option from the available purchase choices. After making your selection, proceed to the checkout. By subscribing, you are giving us the authorization to charge your designated payment method for the recurring subscription fees. Additionally, ensure that you provide accurate and complete information to facilitate a seamless subscription experience.
Subscription Plan Cancellation Policy
In order to ensure timely processing, any changes or cancellations to your subscription must be made at least 24 hours before the next order date. Unfortunately, we cannot process cancellations or changes after this time frame, and your order will be shipped as scheduled. Please refer to our Subscription Terms and Conditions for more details.
How to manage your subscription plan
- Log in to your account using your credentials.
- Navigate to the "settings" section in your account dashboard.
- Click subscription > Ongoing plans > Cancel subscription
- Click on save
How is it that you offer so many ‘practitioner required’ brands on your website?
Sarah Phillipe is a Board Certified Holistic Health Practitioner. This means that she is legally able to offer all practitioner only sold product through her personal platform of TheBiohackingZone.com. Due to the potency and pharmaceutical grade quality of the products we offer, these brands do require a login in order to purchase. This is for your safety and our commitment to best-practice standards.
How can I be sure my information is secure?
We only use encrypted, PCI-compliant methods for storing and transferring customer data. Customer security is a top priority.
What is your return policy?
The Biohacking Zone, LLC accepts returns on all unopened products received within 30 days of the date of purchase. The Biohacking Zone, LLC charges a flat $8 restocking fee on all returns. Upon completion of quality inspection, refunds for the purchase price minus the $8 restocking fee will be made within 24 hours to the original payment instrument (can take 3-5 days to post). The customer is responsible for all costs associated with the return of products. Original shipping charges, if applicable, are not refundable.
We highly recommend that customers seek the advice of their personal healthcare practitioner, and in some cases require a consultation to dispense certain products. Any costs incurred or associated with any consultation are the responsibility of the customer. We do not accept returns on products that have been opened for any reason. If you have a negative reaction to a product purchased from our website, please consult with your healthcare practitioner to determine possible causes. We do not accept returns on opened products that have caused a negative reaction.
We are very proud of our excellent customer service and very high fulfillment rate, but from time to time, we make mistakes. We ask for your patience and kindness as we work to immediately correct our mistakes. In the event of any issue, please reach out to our customer support team at email@example.com.
All returns should be mailed to:
The Biohacking Zone, LLC
226 Aspen Drive
Boerne, TX 78006